1. If you are unable to log in, click “Reset Password” or “Reset OTP”.

• The password or OTP reset is located in the same place as in the image below. Click the button to proceed with the reset process.

Step 1. Enter the email or contact (mobile) information of your account.

Step 2. Click the ‘Send Code’ and enter the authentication code. You will find out the code in your email or contact (mobile).

Step 3. Once verified, you will reset password or OTP.

• After setting up new password or OTP, you will be able to log in normally.